Politika privatnosti
Mi cenimo Va[u privatnost i vodimo posebnu pažnju o Vašim ličnim podacima.Tačno iz ovih razloga,ovom Politikom privatnosti želimo da Vas informišemo na transparentan i lako razumljiv način o prikupljanju, upotrebin prirodi i aspektu procesuiranja Vaših privatnih podataka od strane TOPLO d.o.o. 22300 Stara Pazova, Tolstojeva 20 MB: 21613312, koje je u poziciji kontrolora Vaših ličnih podataka (u daljem tekstu "TOPLO ili "mi").
Ovde su informacije o svim podacima koje o vama prikupljamo tokom različitih vrsta saradnje, posebno podaci koje prikupljamo kada pristupite našoj veb stranici WWW.TOPLO.SHOP, kada se registrujete i napravite profil ili kada samo odlučite da kupite naše proizvode na mreži kao gost.
Lični podaci su svi podaci koji se direktno ili indirektno odnose ili se mogu odnositi na vas kao fizičko lice. Kao pravni osnov koji reguliše zaštitu podataka i uslove za obradu vaših ličnih podataka, primenjujemo Zakon o zaštiti podataka o ličnosti („Službeni glasnik RS“, br. 87/2018), u daljem tekstu „Zakon“).
U slučaju da naša veb lokacija sadrži veze do drugih veb lokacija, molimo vas da budete na odgovarajući način upoznati sa politikama privatnosti koje se nalaze na tim veb lokacijama i načinu na koji te osobe obrađuju informacije o vama. Imajte na umu da TOPLO d.o.o. nema kontrolu nad sadržajem drugih veb lokacija, te stoga ne možemo biti odgovorni za zaštitu vaše privatnosti kada posećujete druge veb lokacije.
Koje podatke prikupljamo od vas?
TOPLO d.o.o. prikuplja nekoliko kategorija ličnih podataka, u zavisnosti od konkretnog zahteva korisnika / kupca..
Purchase / order in the TOPLO SHOP store / website / application
Kada napravite porudžbinu u TOPLO SHOP prodavnici, preko sajta ili aplikacije, zavisno od slučaja, od Vas će se tražiti određeni privatni podaci neophodni za zaključenje prodaje na daljinu, i ispunjenje obaveze nastale zaključenjem prodaje (izdavanjem računa), realizaciju isporuke delivery, preuzimanje pošiljke i računa.
U slučaju porudžbine u TOPLO SHOP prodavnici, za isporuku iste su nam neophodni sledeći podaci :
- Ime i prezime;
- broj mobilnog telefona;
- adresu (mesto, ulicu i broj, poštanski broj, broj stana i sprat)
When you use our online shopping services via a website or mobile application, in addition to the above information, we also need information about your e-mail address, in order to confirm the purchase and send you a purchase order.
If you make an online payment to ensure a secure purchase, we also collect information about the transaction.
You can make an online purchase even though you are not registered on the TOPLO SHOP website, ie as a guest.
You can also make a purchase by calling our contact center. In this case, we must collect information about the name and surname, telephone number, address (city, street and number, postal code, apartment number and floor), e-mail address and your payment card number and the transaction (if you have chosen this method of payment ).
We use the data collected in this way exclusively for the purpose of concluding and executing distance sales contracts, which includes managing and tracking orders, communicating with you, as well as acting in the event of a complaint or warning.
In order to ensure that the products you purchase from us are delivered to the correct address, we share your data with our external partners, in order to provide appropriate services (eg your name, delivery address). We take care that your personal data is not disclosed to unauthorized persons. Within HOT, access to the data that you have made available to us is granted only to those employees who need it to fulfill the purpose for which the personal data was collected, and for whom the processing of personal data is in the job description.
In addition to our employees, in order to provide certain services, we may provide your data to third parties - our partners who provide services on behalf of TOPLO (eg courier service, complaints service, IT partners who maintain our website / mobile application).
In all these cases, our relationship with external partners and the manner of protection and treatment of your personal data are provided by contracts in accordance with the Law.
We do not export your data outside the territory of the Republic of Serbia.
How long do we keep your data?
We store personal data as long as necessary to fulfill the above purposes. In doing so, we take into account the legal obligations to keep personal data.
In the case of creating a profile on our site or collecting data based on consent, personal data will be processed until the deletion of the user profile or withdrawal of consent. However, the revocation of the consent does not affect the admissibility of the processing performed on the basis of the consent before the revocation.
We will delete the data collected on the basis of the consent even before the withdrawal of the consent, if the purpose for which we collected the data has been achieved.
Ovde su informacije o svim podacima koje o vama prikupljamo tokom različitih vrsta saradnje, posebno podaci koje prikupljamo kada pristupite našoj veb stranici WWW.TOPLO.SHOP, kada se registrujete i napravite profil ili kada samo odlučite da kupite naše proizvode na mreži kao gost.
Lični podaci su svi podaci koji se direktno ili indirektno odnose ili se mogu odnositi na vas kao fizičko lice. Kao pravni osnov koji reguliše zaštitu podataka i uslove za obradu vaših ličnih podataka, primenjujemo Zakon o zaštiti podataka o ličnosti („Službeni glasnik RS“, br. 87/2018), u daljem tekstu „Zakon“).
U slučaju da naša veb lokacija sadrži veze do drugih veb lokacija, molimo vas da budete na odgovarajući način upoznati sa politikama privatnosti koje se nalaze na tim veb lokacijama i načinu na koji te osobe obrađuju informacije o vama. Imajte na umu da TOPLO d.o.o. nema kontrolu nad sadržajem drugih veb lokacija, te stoga ne možemo biti odgovorni za zaštitu vaše privatnosti kada posećujete druge veb lokacije.
Koje podatke prikupljamo od vas?
TOPLO d.o.o. prikuplja nekoliko kategorija ličnih podataka, u zavisnosti od konkretnog zahteva korisnika / kupca..
Purchase / order in the TOPLO SHOP store / website / application
Kada napravite porudžbinu u TOPLO SHOP prodavnici, preko sajta ili aplikacije, zavisno od slučaja, od Vas će se tražiti određeni privatni podaci neophodni za zaključenje prodaje na daljinu, i ispunjenje obaveze nastale zaključenjem prodaje (izdavanjem računa), realizaciju isporuke delivery, preuzimanje pošiljke i računa.
U slučaju porudžbine u TOPLO SHOP prodavnici, za isporuku iste su nam neophodni sledeći podaci :
- Ime i prezime;
- broj mobilnog telefona;
- adresu (mesto, ulicu i broj, poštanski broj, broj stana i sprat)
When you use our online shopping services via a website or mobile application, in addition to the above information, we also need information about your e-mail address, in order to confirm the purchase and send you a purchase order.
If you make an online payment to ensure a secure purchase, we also collect information about the transaction.
You can make an online purchase even though you are not registered on the TOPLO SHOP website, ie as a guest.
You can also make a purchase by calling our contact center. In this case, we must collect information about the name and surname, telephone number, address (city, street and number, postal code, apartment number and floor), e-mail address and your payment card number and the transaction (if you have chosen this method of payment ).
We use the data collected in this way exclusively for the purpose of concluding and executing distance sales contracts, which includes managing and tracking orders, communicating with you, as well as acting in the event of a complaint or warning.
In order to ensure that the products you purchase from us are delivered to the correct address, we share your data with our external partners, in order to provide appropriate services (eg your name, delivery address). We take care that your personal data is not disclosed to unauthorized persons. Within HOT, access to the data that you have made available to us is granted only to those employees who need it to fulfill the purpose for which the personal data was collected, and for whom the processing of personal data is in the job description.
In addition to our employees, in order to provide certain services, we may provide your data to third parties - our partners who provide services on behalf of TOPLO (eg courier service, complaints service, IT partners who maintain our website / mobile application).
In all these cases, our relationship with external partners and the manner of protection and treatment of your personal data are provided by contracts in accordance with the Law.
We do not export your data outside the territory of the Republic of Serbia.
How long do we keep your data?
We store personal data as long as necessary to fulfill the above purposes. In doing so, we take into account the legal obligations to keep personal data.
In the case of creating a profile on our site or collecting data based on consent, personal data will be processed until the deletion of the user profile or withdrawal of consent. However, the revocation of the consent does not affect the admissibility of the processing performed on the basis of the consent before the revocation.
We will delete the data collected on the basis of the consent even before the withdrawal of the consent, if the purpose for which we collected the data has been achieved.
When the basis for data collection is the conclusion and execution of the contract, we keep the data on realized purchases and customers to the extent provided by tax regulations and regulations governing the contract of sale. (eg data on filed complaints are kept to the extent prescribed by the Consumer Protection Act).
After the expiration of the stipulated deadlines, ie after the withdrawal of the consent, if the data are processed on that basis, all customer data will be depersonalized or deleted or destroyed.
What rights do you have as a data subject?
You can contact us at any time with any of the following requirements:
- to provide you with access to your personal data,
- to answer for what purposes the data concerning you are used, as well as to access such personal data,
- to know the purpose of processing, the categories of your personal data we hold, third parties, third parties or categories of third parties your personal data is shared, the period during which we retain the data.
- to request the correction of inaccurate, incorrectly entered and / or outdated data;to request the deletion of your personal data if the processing is based on your consent, legitimate interest or if the personal data are no longer necessary to achieve the purpose for which they were collected;
- to request a restriction on the processing of your data, if you dispute the accuracy of personal data within a time limit that allows the controller to verify the accuracy of personal data, if you consider the processing illegal and do not want the data deleted, if you have objected or if you consider TOPLO d.o.o. your data is no longer needed;
- to file a complaint in the way we process your data, even in cases where it is not disputed that we process the data in accordance with the Law;
- to file a complaint to the Commissioner for Personal Data Protection, in accordance with the Law.
For all additional questions and requests regarding the processing of personal data, you can contact our Personal Data Protection Officer at info (at) toplo.rs
Entry into force and changes to the Privacy Policy
This Privacy Policy comes into force on 01.05.2021. years.
The privacy policy can be changed or supplemented, depending on the needs and changes in the process in TOPLO d.o.o. Changes in the legal framework or at the request of the competent authority (Commissioner for the Protection of Information of Public Importance and Personal Data Protection).
It is recommended that users regularly follow the changes and amendments to the Privacy Policy, on the TOPLO SHOP website.