Privacy policy

We respect your privacy and we take special care of the security of your personal information. Precisely for these reasons, with this Privacy Policy we want to inform you in a transparent and easily understandable way about the collection, use, nature and scope of processing of your personal data by TOPLO d.o.o. Stara Pazova ul. Tolstojeva 20, Reg.No.: 21613312, which is in the position of the controller of your personal data (hereinafter "TOPLO" or "we").

Here is information about all the data we collect about you, during various types of cooperation, especially the data we collect when you access our website, when you register and create a profile or when you just decide to buy our products online as a guest.

Personal data is all data that directly or indirectly relates or may relate to you as a natural person. As a legal basis governing data protection and conditions for the processing of your personal data, we apply the Law on Personal Data Protection ("Official Gazette of RS", No. 87/2018), hereinafter "the Law").

In the event that our site contains links to other websites, please be adequately aware of the privacy policies contained on those websites and the manner in which those persons process information about you. Please note that TOPLO d.o.o. has no control over the content of other websites, and therefore we cannot be responsible for protecting your privacy when you visit other sites.

What data do we collect from you?

TOPLO d.o.o. collects several categories of personal data, depending on the specific request of the user / customer.
Purchase / order in the TOPLO SHOP store / website / application

When you make a purchase in the TOPLO SHOP store, via the website or mobile application, depending on the case, you may be required to leave certain personal data necessary for concluding a distance selling contract, creating an order or fulfilling obligations under the contract. on sale - realization of delivery, collection and receipt of goods.

In case of purchase in the TOPLO SHOP store for home delivery of goods, we need the following information:

- Name and surname;

- phone number;

- address (city, street and number, postal code, apartment number and floor)

When you use our online shopping services via a website or mobile application, in addition to the above information, we also need information about your e-mail address, in order to confirm the purchase and send you a purchase order.

If you make an online payment to ensure a secure purchase, we also collect information about the transaction.

You can make an online purchase even though you are not registered on the TOPLO SHOP website, as a guest.

You can also make a purchase by calling our contact center. In this case, we must collect information about the name and surname, telephone number, address (city, street and number, postal code, apartment number and floor), e-mail address and your payment card number and the transaction (if you have chosen this method of payment ).

We use the data collected in this way exclusively for the purpose of concluding and executing distance selling contracts, which includes managing and tracking orders, communicating with you, as well as acting in the event of a complaint or warning.

In order to ensure that the products you purchase from us are delivered to the correct address, we share your data with our external partners, in order to provide appropriate services (eg. your name, delivery address). We take care that your personal data is not disclosed to unauthorized persons. Within HOT, access to the data that you have made available to us is available only to those employees who need it to fulfill the purpose for which the personal data was collected, and for whom the processing of personal data is in the job description.

In addition to our employees, in order to provide certain services, we may provide your data to third parties - our partners who provide services on behalf of TOPLO (eg. courier service, complaints service, IT partners who maintain our website / mobile application).

In all these cases, our relationship with external partners and the manner of protection and treatment of your personal data are provided by contracts in accordance with the Law.

We do not export your data outside the territory of the Republic of Serbia.
How long do we keep your data?

We store personal data as long as necessary to fulfill the above purposes. In doing so, we take into account the legal obligations to keep personal data.

In the case of creating a profile on our site or collecting data based on consent, personal data will be processed until the deletion of the user profile or withdrawal of consent. However, the revocation of the consent does not affect the admissibility of processing performed on the basis of the consent before the revocation.

We will delete the data collected on the basis of the consent even before the withdrawal of the consent, if the purpose for which we collected the data has been achieved.

When the basis for data collection is the conclusion and execution of the contract, we keep the data on realized purchases and customers to the extent provided by tax regulations and regulations governing the sales contract. (eg data on filed complaints are kept to the extent prescribed by the Consumer Protection Act).

After the expiration of the stipulated deadlines, ie after the withdrawal of the consent, if the data are processed on that basis, all customer data will be depersonalized or deleted or destroyed.
What rights do you have as a data subject?

You can contact us at any time with any of the following requirements:

to provide you with access to your personal data, to answer for what purposes the data concerning you are used, as well as to access such personal data, to know the purpose of processing, the categories of your personal data we hold, third parties, third parties or categories of third parties your personal data is shared, the period during which we retain the data.
to request the correction of inaccurate, incorrectly entered and / or outdated data;
to request the deletion of your personal data if the processing is based on your consent, legitimate interest or if the personal data are no longer necessary to achieve the purpose for which they were collected;
to request a restriction on the processing of your data, if you dispute the accuracy of personal data within a time limit that allows the controller to verify the accuracy of personal data, if you consider the processing illegal and do not want the data deleted, if you have objected or if you consider TOPLO d.o.o. your data is no longer needed;
to file a complaint in the way we process your data, even in cases where it is not disputed that we process the data in accordance with the Law;
to file a complaint to the Commissioner for Personal Data Protection, in accordance with the Law.

For any additional questions and requests regarding the processing of personal data, you can contact our Personal Data Protection Officer. Contact information is the e-mail address info (at)
Entry into force and changes to the Privacy Policy

This Privacy Policy comes into force on 01.05.2021. years.

The privacy policy can be changed or supplemented, depending on the needs and changes in the process in TOPLO d.o.o., changes in the legal framework or at the request of the competent authority (Commissioner for the Protection of Information of Public Importance and Personal Data Protection).

It is recommended that users regularly follow the changes to the Privacy Policy on the TOPLO SHOP store website.